There is inevitably a small element of risk involved in opening up your home to an unknown guest. Naturally, this invites concerns around safety and security – both for yourself and your possessions.

Airbnb have a vested interest in ensuring that hosts feel safe and secure when putting their homes up on their platform. Anything that compromises their users’ perceptions of safety or security represents the greatest threat to Airbnb’s ongoing viability and success. To achieve this objective, Airbnb have implemented a number of safeguards and mechanisms for mitigating these concerns. These are intended to provide peace of mind for its users.

Following a number of isolated incidents that garnered widespread negative media publicity, Airbnb developed a dedicated Trust and Safety Team. Today the team number more than 250 full-time staff, who are available around-the-clock in every time zone.

In the event that you ever need to contact them, Airbnb hosts can reach the Airbnb Customer Support hotline for emergencies by dialing (+1) 855-424-7262, or their local number equivalent:

Argentina: +54 11 53 52 78 88

Brazil: +55 21 3958-5800

Denmark: +45 89 88 20 00

Greece: +30 211 1989888

Israel: +972 3 939 9977

Mexico: +52 55 41 70 43 33

Norway: +47 21 61 16 88

Portugal: +351 30 880 3888

South Korea: +82 2 6022 2499

Switzerland: +41 43 50 84 900

 

Australia: +61 2 8520 3333

Chile: +56 229380777

France: +33 1 84 88 40 00

Hong Kong: +852 5808 8888

Italy: +39 06 99366533

Netherlands: +31 20 52 22 333

Peru: +51 1 708 9777

Puerto Rico: +1 787 919-0880

Spain: +34 91 123 45 67

UK: +44 203 318 1111

Austria: +43 72 08 83 800

China: +86 10 5904 5310

Germany: +49 30 30 80 83 80

Ireland: +353 1 697 1831

Japan: +81 3 4580 0999

New Zealand: +64 4 4880 888

Poland: +48 22 30 72 000

Russia: +7 4954658090

Sweden: +46 844 68 12 34

U.S.: +1 415 800 5959

Store these numbers in your mobile phone and keep them handy in other easy-to-access places too.

To speak with a Customer Support team member, you will need to call from your verified Airbnb phone number (or alternatively provide that number at the beginning of the call). The average wait time is less than 15 minutes, and the hotline caters to a variety of different languages.

Obviously, the best outcome is addressing problems or concerns before they escalate.

You’re also able to send an email to the Customer Support team to seek guidance or advice for non-emergency issues that still relate to your safety and security. To do so, click here.

Here is what you'll see and need to select:

Alternatively (and again only if the issue is not an emergency), Airbnb hosts can also direct message the Airbnb Customer Support team on Twitter using the handle @AirbnbHelp. A team member will usually respond within a matter of minutes, and if the issue can’t be resolved easily, will often be escalated so you receive an email or phone call to discuss further.

To contact the #Airbnb Trust and Safety Team, either 1. Dial (+1) 855-424-7262 (or your local country number equivalent), 2. Send an email from www.airbnb.com/help/contact_us, or 3. Tweet at @AirbnbHelp Click To Tweet

As Airbnb state, in the event of an emergency, make sure that you contact your local authorities before contacting Airbnb.

Find safety and security service providers in your local area:

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OTHER ARTICLES IN THIS SECTION:

Protecting Against Personal Liability
Property Damage and the $1M Airbnb Host Guarantee
Protecting Your Property
Screening Guests